Cashli Support & Help Center

Welcome to the Cashli support page. We are here to help you get the most out of your restaurant rewards and cashback experience.

Need direct assistance?

Email our support team directly at: chitrendi001@gmail.com

We aim to respond to all inquiries within 24–48 hours.

Frequently Asked Questions (FAQ)

1. How do I earn cashback?

Open the Cashli app when visiting a participating restaurant or cafe, check in at the location, and snap a clear photo of your receipt before leaving. Once approved by the shop or admin, cashback is credited directly to your in-app wallet.

2. Why did my check-in or receipt fail?

Check-ins require active GPS access to verify your proximity to the venue. Ensure your receipt image is clearly visible, includes the total amount and date, and is uploaded within the check-in window.

3. How do I withdraw my earnings?

Go to your Wallet in the app, tap "Withdraw", and choose your preferred local payment method (FastPay, FIB, or Qi Card). Ensure you meet the minimum withdrawal threshold before submitting.

4. How do I delete my account and data?

You can request full account and data deletion directly inside the app. Navigate to Profile > Settings > Delete Account. Your personal data and credentials will be permanently removed.